Email Services - Frequently Asked Questions:
General Information
Zimbra
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How do I get the mail headers from an email message?
When trying to troubleshoot a problem with mail, it's often helpful
to get the full mail headers for a message.
These mail headers are usually not shown with a mail client unless
you explicitly ask for them.
A Word document explaining how to get mail headers from OWA is available.
The following is an example Mail header:
Return-Path: someuser@isc.upenn.edu
Received: from mailtransit.mailserver.upenn.edu (LHLO mailtransit.mailserver.upenn.edu)
(172.16.254.111) by upennmailbox.mailserver.upenn.edu with LMTP; Wed, 29 May 2013
11:33:25 -0400 (EDT)
Received: from mailtransfer.mailserver.upenn.edu (mailtransfer.mailserver.upenn.edu [172.16.254.11])
by mailtransit.mailserver.upenn.edu (Postfix) with ESMTP id 3A01F628698;
Wed, 29 May 2013 11:33:25 -0400 (EDT)
Received: from zero6.obewon1.mailservice.com (zero6.obewon1.mailservice.com [172.16.254.55])
by mailtransfer.mailserver.upenn.edu (Postfix) with ESMTP id D26BA10B35
for ; Wed, 29 May 2013 11:33:24 -0400 (EDT)
Received: from [228.28.523.136:56154] by frodo-8.bilbo-2.mailservice.com id 66/D2-05021-4CF16A15; Wed, 29 May 2013 15:33:24 +0000
X-Env-Sender: someuser@isc.upenn.edu
X-Msg-Ref: gandalf.was-here-2.mailservice.com!1369841602!14041934!1
X-Originating-IP: [128.91.2.99]
X-SpamReason: No, hits=0.0 required=7.0 tests=sa_preprocessor:
VHJ1c3RlZCBJUDogMTI4LjkxLjIuOTkgPT4gOTgwMg==\n
X-StarScan-Received:
X-StarScan-Version: 6.9.6; banners=-,-,-
X-VirusChecked: Checked
Received: (qmail 14849 invoked from network); 29 May 2013 15:33:23 -0000
Received: from simple.some.net.upenn.edu (HELO simple.some.net.upenn.edu) (128.99.6.91)
by gandalf.was-here-2.mailservice.com with DHE-RSA-AES256-SHA encrypted SMTP; 29 May 2013 15:33:23 -0000
Received: from shube1.mailserver.upenn.edu (shube1.mailserver.upenn.edu [128.98.234.22])
by simple.some.net.upenn.edu (Postfix) with ESMTP id 723E01941F
for ; Wed, 29 May 2013 11:33:22 -0400 (EDT)
Received: from shube1.mailserver.upenn.edu (shube1.mailserver.upenn.edu [128.98.234.22])
by shube1.mailserver.upenn.edu (Postfix) with ESMTP id 672323A005C
for ; Wed, 29 May 2013 11:33:22 -0400 (EDT)
Date: Wed, 29 May 2013 11:33:22 -0400 (EDT)
From: Some User
To: email-help@isc.upenn.edu
Message-ID: <1435730627.4585.1369841602332.JavaMail.root@mailserver.upenn.edu>
In-Reply-To: <19112470.4583.1369841529954.JavaMail.root@mailserver.upenn.edu>
Subject: Username "pennuser"
MIME-Version: 1.0
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: 7bit
X-Originating-IP: [128.99.254.122]
X-Mailer: Zimbra 7.2.3_GA_2872 (ZimbraWebClient - FF3.0 (Win)/7.2.3_GA_2872)
Below are instructions for getting the full mail headers from
various email clients.
Zimbra Webmail Client
- Select the message for which you need the full mail headers.
- Right click the message. You will see a pop-up window with a
list of options for that message.
- Select "Show Original".
- A separate browser window will be opened that has the full
text of the mail headers.
- You can select, copy and paste this text.
Zimbra Thunderbird Client
- Right-Click on the email message for which you need full
text of the mail headers.
- Select View Source on the popup menu
![](img/thunderbird_email.gif)
- A separate browser window will be opened that has the full
text of the mail headers.
- You can select, copy and paste this text.
Exchange Outlook 2011 for MAC
- Select the Message. Do not open the
message.
- Right click (or ctrl + click) on the
message in the message
list and select View Source.
![](img/Outlook2011_headers.jpg)
- A separate browser window will be opened that has the full
text of the mail headers.
- You can select, copy and paste this text.
Exchange Outlook 2010
- Double-click on the email message for which you want header
information and select the File tab.
- Click on Properties in the box on the bottom right. A
new window, Internet Headers, will open.
![](img/outlook_properties.jpg)
- Right-click in the Internet Headers window. and pull
down to Select All.
- You can copy and paste the text from this window.
Exchange Web Access (OWA)
- Log into OWA
- Double click the email message, so the message opens in a new
window
- With the message open in a new window, click the
letter/envelope icon to open the Message Details.
![](img/owa_email_messageDetails.JPG)
- Header information will appear in a new window, under Internet
Mail Headers.
- You can select, copy and paste the text from this window.
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