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Email Services - Frequently Asked Questions:
General Information
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I've received mail that my account may be deleted unless I respond. Is this legitimate?
We do send out notices to users when an account has been scheduled for deletion by the account administrator. The text of such an automated message follows:
Example of a legitimate deletion message from the server administrators:
From: "Penn Zimbra Help"
To: pennuser@upenn.edu
Sent: Monday, June 8, 2009 6:00:17 AM GMT -05:00 US/Canada Eastern
Subject: Deletion of your email account
Penn User,
Your email account pennuser@upenn.edu is scheduled to be deleted
on July 1st, 2009
Please make sure to remove any necessary files from the
server as soon as possible.
If you have questions about this message, you must contact
your local support provider before July 1st, 2009.
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If you receive this message and don't think that your account should be deleted, please contact your LSP.
Notice that nowhere do we ask for any information from the user and we advise that the user contact the LSP. An account or server administrator should never need your password to fix a problem with your account and you should never be asked to give your password to anyone. If you receive a message that asks you for your password or any other personal information, please do not respond to the message.
This message may be a "phishing" scheme, a common scam to try to gain either your account credentials or your personal information.
Compare this above legitimate deletion message to a phishing message.
Phishing message
Subject: Verify Your Email Account
Date: Saturday, June 28, 2008 5:50 AM
From: Edu Webmail Team
Reply-To:
To:
Conversation: Verify Your Email Account
Dear Webmail account Owner,
This message is from Edu Webmail messaging center to all Edu Webmailemail
account owners. We are currently upgrading our data base and
e-mail account center.We are deleting all Webmail email account to create
more space for new accounts.To prevent your account from closing, you
will have to update it below so that we will know that it's a present
used account.
Your response should be sent to admin manager.
Email: webverify@ymail.com
****************************************************************************
*************************
CONFIRM YOUR EMAIL IDENTITY BELOW
Email Username : ......... .....
EMAIL Password : ...............
Secret Question: ...............
Answer: ...............
Date of Birth : ................
Country or Territory : .........
****************************************************************************
*************************
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If you receive a message asking you for information about you or your account, do not respond to the message even if the sender of the message appears to be someone you know or has an official sounding email address. Instead contact your LSP to verify that the request may be legitimate.
See the ISC Security site for more information on phishing schemes.
Routine messages sent to Zimbra users by the server administrators
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